TICKET QUERIES
+I am no longer able to attend. How do I cancel my tickets?
Thanks so much for releasing your tickets for others to use. You can cancel your tickets by logging on to your See Tickets account here -https://www.seetickets.com/user/account - going to the Orders section, selecting your order for this event and selecting Cancel Order.
+I want to swap my tickets for a different night. How can I do that?
Unfortunately we can’t swap your tickets, but you can cancel your tickets (see above), and book again when tickets become available.
COVID ENTRY REQUIREMENTS
+Are there any COVID entry regulations at this event?
We will be asking all ticket holders to confirm their COVID status prior to this year’s event, in order to deliver the most risk-free environment for all of our customers, staff, and performers.

We will undertake random spot checks of approximately 1 in every 100 attendees who will be asked to evidence the below upon entry to the event.

Please either:

Bring proof of a negative test result (PCR or Lateral Flow) from a test taken up to 48 hours before the event; this can be a text message OR email from registering your test OR via the NHS app.
Lateral flow tests can be picked up from any pharmacy, or you can order to your home here.
Register your lateral flow test here.
Learn about the NHS app here.

OR

Bring proof of double vaccination, with the 2nd dose being administered 2 weeks minimum before the event. This can be a NHS COVID Pass via the NHS app, official printed letter, or your vaccine card from the vaccination centre. You can download the NHS app here.

If a customer cannot show evidence of a lateral flow test or PCR test, or their Covid-19 vaccine passport, and have stated they have no symptoms, we will revert to a temperature check.

We ask that you please don’t come to our events if you have symptoms of COVID-19 or believe you may have been exposed to the infection.

+What should I bring with me?
  • Your e-tickets, printed or available to show on your phone
  • Evidence of a negative lateral flow or PCR test (within the last 48 hours), or proof of double vaccination (more than 14 days ago). Please read details here carefully.
  • Water, (preferably in a reusable bottle) as there is no food or drink available at the venue
+How to show your COVID-19 status via the NHS app:
By downloading the NHS App (as opposed to the NHS COVID-19 app), you can use the NHS COVID Pass to show your vaccination status or lateral flow test results to our staff as you enter the venue. You may also download and show an offline version, or print a copy of your status and show that instead.

If you are unable to access a computer or smartphone, you can order a copy of your NHS COVID Pass letter by telephoning 119. Please note this may take up to 5 working days to reach you so make sure you prep ahead.

There are 3 ways you can access the NHS COVID Pass:
  • By downloading and registering for the NHS App
  • Via the NHS website
  • By requesting the NHS Letter Pass to be posted to you via the NHS website or 119.

The NHS COVID Pass is only available if:
  • You’re registered with a GP in England
  • You’ve had a full course of the COVID-19 vaccine (2 doses of any approved vaccine)
  • You’re aged 16 or over
  • And/or have logged your negative lateral flow test result
Order free lateral flow tests online here.
Please visit the NHS website for more information here.
WHAT, WHERE, WHEN
+What day does ‘The Twilight Hour’ take place?
Join us at The Twilight Hour at Meridian Showground on Friday 24 and Saturday 25 September 2021. Please arrive for a 9:00pm start. Gates will open at 8:30pm
+What is The Twilight Hour?
The Twilight is a large-scale outdoor performance by Periplum, commissioned by Festival of the Sky, produced by from the Fields and supported by North East Lincolnshire Council and Arts Council England.
The performance features pyrotechnics and a localised sound-track and re-imagines some of the stories, history and memories unique to Cleethorpes and its people.

The Twilight Hour tells the story of nine spirits created from magical Cleethorpes folklore and heritage.
Ahead of the show, Periplum are working closely with the local community and artists in the area, gathering personal memories of the people and places of Cleethorpes and its social history and heritage.

A participation programme will also enable up to 20 local performers to develop theatrical skills, and then perform as part of the public show.

In addition, an exciting community partnership programme will offer further engagement opportunities, including a volunteer programme and a ‘creative response’ programme enabling up to 45 local photographers, writers and film artists to experience and respond to the spectacle.
+Where does The Twilight Hour take place?
The Twilight Hour takes place in Meridian Showground in Cleethorpes.
The address is: Meridian Showground, Kings Road, DN35 0AR.
Access to the site is via the Main Gates on Kings Road.

Once inside the showground you will be directed to the performance area. Please follow instructions from our team, and do not stray into other areas of the showground.

See “Getting to Meridian Park” below for information on how to get there.
+What time does The Twilight Hour begin and end?
The Twilight Hour takes place after dark, starting at 9:00pm and lasts for approximately one hour.
Please ensure you have allowed enough time to get to the performance area within the park for a prompt 9:00 pm start. Gates open at 8:30pm.
+Do I need a ticket?
Yes. Tickets are free but must be pre-booked through SeeTickets
+Do children need a ticket?
Yes. Please note for safety reasons, all children under 16 need to be accompanied by an adult.
+What should I wear?
The Twilight Hour takes place on grass in Meridian Showground after dark and will go ahead in most weathers. Although lighting will be provided, pathways and the performance area may be muddy and uneven under foot.
Please dress for the weather, wearing sensible footwear.

If it rains please wear waterproofs and do not bring umbrellas as they may block the view of others.
+Is there allocated seating?
General seating is not available.
Please do not bring your own chairs as they will not be permitted.
CHILDREN & DOGS
+Is The Twilight Hour suitable for children?
The show is suitable for the whole family, but the creators of the show do suggest that the show may be a little scary for those under 8. There will also be a loud soundtrack, pyrotechnics and fire. Entry for children is at the parent’s discretion.

As stated, for safety reasons, children under the age of 16 must be accompanied by an adult.
Due to the nature of the performance, which includes moving action in and around the audience, we advise parents to only bring pushchairs or prams if absolutely necessary.
+Are dogs allowed?
With the exception of assistance dogs, animals will not be admitted. We are expecting thousands to attend The Twilight Hour, which takes place after dark, and features pyrotechnic effects, therefore it may be a frightening experience for animals.
GETTING TO MERIDIAN SHOWGROUND
+How do I get to Meridian Showground?
Parking is limited around Meridian Showground, so we advise use of public transport or travelling by foot where possible. Please see below for details on public transport and parking.

Public Transport
Main pedestrian access to the site is via Kings Road. There are bus services that make stops along Kings Road with a regular timetable both before and after the event times on both days.
Please visit www.stagecoachbus.com for full timetables.

By Foot
Please head to the main entrance gate on Kings Road. This is the only entrance gate that will be open. Please look out for members of our team who can help you find your way.

Cycling
Bicycles will not be admitted into the site. Please travel by public transport or on foot.

Parking
There will be limited parking available for blue badge holders on a first come first serve basis. This is located just outside of Meridian Showground adjacent to Meridian Craft Units.

Please respect the local residents by not parking in the streets surrounding the park.
FOOD AND DRINK
+Will food and drink be available?
Food and drink will not be available during The Twilight Hour
+Can we take our own food and drink?
Food and drink, including alcohol, are not permitted on site. Please do not litter.
TOILETS & ACCESSIBILITY
+Are there toilets nearby?
Toilets, including accessible toilets, are available within Meridian Showground.
+What considerations have been made for those with disabilities?
Wheelchairs are able to access all audience areas and will still maintain excellent sight lines.

There will be limited parking available for blue badge holders on a first come first served basis, as stipulated.

Access from blue badge parking to the performance site is approximately 50m of pathway. Although the site is accessible for wheelchairs, the performance itself takes place on grass, which may be uneven and may become muddy under wet weather conditions. Lighting will be provided, but pathways to the performance area may be muddy and uneven. We advise using your own judgement regarding likely conditions and individual needs.

If you would like to discuss any specific Access requirements with a member of our team, please contact thetwilighthourcleethorpes@gmail.com with ACCESS in the title.
+Is the performance suitable for audience members with photosensitive epilepsy?
The performance features flashing lights and pyrotechnic effects. We would advise using your own judgement regarding individual needs.
+What considerations have been made for people who require a more relaxed experience?
The Twilight Hour will be highly visual, and will contain amplified music, live action in and around the audience, and pyrotechnic effects which will create some sudden loud noises.

Please bear in mind that we are expecting large crowds to attend The Twilight Hour, so we advise using your own judgement regarding individual needs.

A small number of ear defenders will be available, should any of your group require them to help make the experience more comfortable. Please speak to a member of staff upon arrival who will also direct you to a less crowded viewing area.
+Can you provide information in alternative formats or languages?
Unfortunately we are unable to provide advance information in languages other than English.
The event will be highly visual, and therefore it can be enjoyed regardless of which language you use.
WEATHER CONDITIONS
+Will The Twilight Hour be cancelled in bad weather?
The Twilight Hour is planned to take place only on Friday 24th and Saturday 25th September, therefore is unlikely to be cancelled in bad weather such as rain or light winds. If it does rain, please wear waterproofs and don’t use umbrellas as they may block the view of others.

In the event of severe weather, such as storms and high winds, please check our social media channels on Facebook and Twitter in the first instance, where we will share up to date information, on the day and before you travel.

We hope you enjoy The Twilight Hour. Don’t forget to share your pictures on social media using #TheTwilightHourCleethorpes
TERMS & CONDITIONS
+Terms & Conditions
Animals, with the exception of assistance dogs, are not permitted.
Food and beverage items, including alcohol are not permitted on the site. Please do not litter.
Children under 16 must be accompanied by a parent or guardian.
Re-admission once the gates have closed is not permitted.
The organisers reserve the right to refuse entry, and will do so if you are under the influence of alcohol or an illegal substance, or for any other reason at our discretion.
In the unlikely event that attendance is oversubscribed the organisers reserve the right to limit entry in the interest of public safety.
Latecomers will not be admitted.
Admission to the site is at your own risk and the organisers have no liability whatsoever for any loss, damage, death, or injury to you or your property which is not caused by its negligence.
You are not permitted to use professional audio, video and/or photographic equipment within the site without the express permission of the organisers.
CANCELLATION
+Cancellation
This is an outdoor event, so please be prepared for varying weather conditions. In the unlikely event we need to cancel notices will be posted via our social media channels on Facebook and Twitter, on the website and an email will be sent to all ticket holders using the email address provided at the time of booking. Please check before travelling to the site.